Purchase Policy

Purchase Policy



All orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range. Since merchandise is handmade, there may be varitations between or even within an order. Prints and decks are also not returnable. 

In order to resolve cases involving product damage due to a manufacturing error, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.

If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.

In an effort to reduce the impact of returned products, Dust II Onyx reserves the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.

When contacting us with an issue, please be sure to include photos for our reference. You may email customercare@dust2onyx.com with your pictures and comments.

All returns are handled on a case by case basis. In most cases, Dust II Onyx does not cover the shipping cost of a returned item. Returns must be received within 30 days.

To return product, mail to: 16057 Tampa Palms Blvd. W #407 Tampa, FL 33647

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@dust2onyx.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged due to manufacturer error (courier damage during shipment is not applicable). If you need to exchange it for the same item, send us an email at customercare@dust2onyx.com and send your item to: 16057 Tampa Palms Blvd. W #407 Tampa, FL 33647.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



What forms of payment do you accept?

We accept all major credit cards & Paypal through our online store. Please note, all prices are listed in USD.

May I use images of the cards?

Absolutely! I love to see Dust II Onyx across the web. Please tag (@dust2onyxtarot or #dust2onyxtarot) so I can stay connected and share on the Dust II Onyx wall. Thank you for spreading the love and magic!

*PLEASE NOTE: If you'd like to use the cards in an online or print publication, editorial, book, or to promote your brand you must receive express consent and license to do so. Please email courtney@dust2onyx.com with any licensing requests.


As long as the images are not used in a way that does NOT insinuates brand or business partnership and you provide appropriate attribution—providing the name of the deck in use along with a link to www.dust2onyx.com in clear reference to any photos where the cards appear on your website—you are welcome to share images of the cards on your website. If the cards appear throughout your site (in a website banner or site background, for example), you may place credit for the card images and link to www.dust2onyx.com in your website footer (i.e., "Card images courtesy of Dust II Onyx") or as a caption.


For all other uses, please review the Imaging License Agreement and submit your request via email to info@dust2onyx.com

Can you help me interpret my cards?

Due to the high volume of emails, I am not available for personalized interpretations of spreads or cards. The Dust II Onyx Vade Mecum has an extensive amount of information regarding my personal inspiration behind the artwork. Otherwise I recommend meditating on what the meaning is for you, building trust in your own intuition. There is no"perfect" or "right" answer when it comes to divination.

May I see all of the cards?

You may view them on the Artwork page


Do you ship outside of the U.S?

Yes! Please note that when ordering, you are the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance will be your responsibility. Unfortunately, I don't have control over these charges and cannot predict what they may be.

I WILL NOT SHIP AS A GIFT. Requesting me to do so is asking me to commit fraud which has the level of fines myself nor you would ever want to pay.

Do you accept returns or exchanges?

We are not able to honor exchanges at this time, though you may return unopened items (still in the shrink wrap) in their original condition and order a different item at a subsequent time.

What is your returns policy?

Dust II Onyx does not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please email customercare@dust2onyx.com with details of the product and the defect. You may send the item you consider defective to: 3724 Vineland Rd Unit 3, Orlando, FL 32811. Upon receipt of the returned product, I will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, I will replace the product or refund the purchase price, using the original method of payment.

What if my deck is damaged during shipping?

Once your order has been shipped, it is in the care of the courier and/or postal service. I'm NOT liable for any errors made by these services, but I'm always happy to do everything in my power to work with you and the postal system to correct orders. Once you have received your order, please open it with care. I cannot be liable for any items damaged during the opening of your package. I'm also not responsible for damages due to accident or negligence (i.e. you ran over it in the driveway, your dog took a bite, your asshole of a cat knocked a glass of water on it, etc.) Please contact me within 72 hours of package arrival at info@dust2onyx.com or call me at (813) 444-8549 to file a damage claim. (Please take clear photos of the package and item). Also, file a damage claim with your mail carrier. Depending on the circumstances, I will do my best to replace your item or refund your order.

What if my package is lost or stolen?

Dust II Onyx is not responsible for any lost or stolen packages. Please email me info@dust2onyx.com as soon as you place your order, if you have special accommodations you'd like me to make to ensure safe delivery of your item(s).



When do decks ship?

Your tarot decks will ship out of a distribution center in Orlando, FL within 48 hours of placing your order.

Why hasn't my guidebook or journal shipped?

The Dust II Onyx Vade Mecum journals and guidebooks ship separately. They are printed at the time of your order.

What are the production timeline on merch?`

Merchandise enters production after the 12 hour cancellation period. Production is Monday to Friday and does not include weekends and any Canadian holidays. All production and shipping times are in business days.

Please add the expected shipping time to the production time to know approximately when your product will arrive.

Books (5-8 days)

Fine art Prints / Digital Prints / Posters (2-4 days)

Canvas Prints (5-10 days)

Bags (7-10 days)

US orders ship with Fedex priority (depending on package size) with tracking. Orders to US customers generally take 2-6 business days once shipped.
US ship-outs occur on 3 times a week Tuesdays, Thursdays, and Saturday.

Canadian Orders ship with Canada Post Expedited with tracking and can be upgraded to UPS or XpressPost if needed. Small packages like single notebooks or device cases ship with a stamp. Orders for Canadian customers normally take 2-8 business days to arrive. Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days. Shipping to Ontario is usually 1-2 days. Remote locations can take up to 15-20 days.

International orders are shipped out 3 times a week on Tuesdays, Thursdays, and Saturdays. International orders may be subject to additional fees such as duties or taxes. Please check the import rules of the country your order is going to for more information. Please note we cannot artificially reduce the value of orders.International orders generally take 10-21 business days but may be delayed by the customs of your country. We have seen international shipments take as long as 6 weeks to arrive. Some countries hold packages at the local post office until inquired for.