Pre-Order Terms & Conditions

SUMMARY OF PRE-ORDER TERMS & CONDITIONS

  • We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, we'll do our best to let you know.
  • You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us at sales@dust2onyx.com if you need to update any of this information.
  • You will be charged at time of placing a Pre-Order. If we're unable to commence shipping one-year from order placement, we'll provide a full-refund at your request. No discounts, refunds or credits will otherwise be offered due to any such delays.

DISCLAIMER: THIS SUMMARY OF PRE-ORDER TERMS & CONDITIONS (THE "SUMMARY") IS INTENDED TO ASSIST YOUR REVIEW OF DUST II ONYX, LLC TERMS (AS DEFINED BELOW). THIS SUMMARY IS IN NO WAY INTENDED TO BE COMPREHENSIVE AND ANY CONFLICTS WILL BE GOVERNED ENTIRELY BY THE TERMS BELOW.


FULL PRE-ORDER TERMS & CONDITIONS

These Pre-Order Terms and Conditions (these “Terms”) govern the placing of pre-orders (“Pre-Order”) with Dust II Onyx, LLC, doing business as Dust II Onyx (the “Company”) for the Products (as defined below). Please read these Terms carefully before submitting your Pre-Order of any Dust II Onyx Products. By submitting your Pre-Order, you agree to be legally bound by these terms.

SECTION 1 - PRODUCTS

You may pre-order Dust II Onyx Products, separately or in combination with each other. The Company may also make other Dust II Onyx products available for pre-order in its discretion (collectively, the “Products”).

SECTION 2 - PRE-ORDER REGISTRATION

When placing a Pre-Order, you will be required to provide certain information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current. The Company shall have no responsibility or liability for inaccurate information or information that later becomes outdated, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your information at any time prior to your Product being shipped by sending an e-mail to orderupdate@dust2onyx.com or by editing your order via the link provided in your confirmation email.

SECTION 3 - PAYMENT

You will be charged at the time of placing a Pre-Order. If the Company is unable to commence shipping of a Pre-Order Product on or before the one-year anniversary of your placing the Pre-Order for that Product, the Company shall process a full refund to you. All Pre-Orders are handled through the Shopify Payment platform. Methods of payment accepted are Visa, Master Card, American Express, Discover, PayPal and others as made available from time to time by the payment gateway provider. Your placing of a Pre-Order constitutes your express agreement to the company charging of your provided payment method at such time.The purchase price does not include import duties, taxes and other government charges, which are your responsibility.

SECTION 4 - SHIPPING

The expected shipping date for Pre-Order Products will be clearly noted on each Product page, subject to reasonable delays in manufacturing and/or delivery. Such date is only an estimate, is subject to change, and Company does not represent or warrant that it will be able to ship the Product by the estimated date.  As a result, in the event that a delay arises and the estimated shipment and/or release of the product is not met, Dust II Onyx, LLC is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays. The Products will be shipped in the order in which your Pre-Order is received by the Company.  Shipments will be made Monday – Friday, excluding holidays, unless otherwise noted.

SECTION 5 - NO CANCELLATION / REFUND

Once you place your order, your order is final, non­cancelable and non­refundable, except as specified in these terms and the applicable terms of sale.

SECTION 6 - TERMS & CONDITIONS OF SALE

The purchase of the Products is subject to additional terms and conditions provided by Company, including in respect of any software included in the Products or intellectual property embodied in the Products or data collected by the Products. The current Terms and Conditions of Sale can be found here and are subject to change without notice. Your purchase of the Product will be subject to these Terms and Conditions and the refund policy  

SECTION 7 - PRIVACY

The information you provide for the Pre-Order of Products will be subject to the Company's Privacy Policy found here.

SECTION 8 - DISCLAIMER

Except as expressly provided in the Company’s Terms and Conditions of Sale (found here) and Shipping & Returns Policy (found here), and to the maximum extent permitted by applicable law, the Products are provided “as is” and “as available”, with all faults and without guaranteed warranty of any kind, and the Company hereby disclaims all warranties and conditions with respect to the Products, either express, implied or statutory, including, but not limited to, the implied warranties and/or conditions of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, quiet enjoyment, and non-infringement of third party rights. 

SECTION 9 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Pre-Order Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

GENERAL

What forms of payment do you accept?

We accept all major credit cards & Paypal through our online store. Please note, all prices are listed in USD.

May I use images of the cards?

Absolutely! I love to see Dust II Onyx across the web. Please tag (@dust2onyxtarot or #dust2onyxtarot) so I can stay connected and share on the Dust II Onyx wall. Thank you for spreading the love and magic!

*PLEASE NOTE: If you'd like to use the cards in an online or print publication, editorial, book, or to promote your brand you must receive express consent and license to do so. Please email courtney@dust2onyx.com with any licensing requests.

CAN I USE IMAGES OF THE CARDS ON MY WEBSITE?

As long as the images are not used in a way that does NOT insinuates brand or business partnership and you provide appropriate attribution—providing the name of the deck in use along with a link to www.dust2onyx.com in clear reference to any photos where the cards appear on your website—you are welcome to share images of the cards on your website. If the cards appear throughout your site (in a website banner or site background, for example), you may place credit for the card images and link to www.dust2onyx.com in your website footer (i.e., "Card images courtesy of Dust II Onyx") or as a caption.

CAN I USE IMAGES OF THE CARDS FOR OTHER PURPOSES?

For all other uses, please review the Imaging License Agreement and submit your request via email to info@dust2onyx.com

Can you help me interpret my cards?

Due to the high volume of emails, I am not available for personalized interpretations of spreads or cards. The Dust II Onyx Vade Mecum has an extensive amount of information regarding my personal inspiration behind the artwork. Otherwise I recommend meditating on what the meaning is for you, building trust in your own intuition. There is no"perfect" or "right" answer when it comes to divination.

May I see all of the cards?

You may view them on the Artwork page

SHIPPING

Do you ship outside of the U.S?

Yes! Please note that when ordering, you are the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance will be your responsibility. Unfortunately, I don't have control over these charges and cannot predict what they may be.

I WILL NOT SHIP AS A GIFT. Requesting me to do so is asking me to commit fraud which has the level of fines myself nor you would ever want to pay.

Do you accept returns or exchanges?

We are not able to honor exchanges at this time, though you may return unopened items (still in the shrink wrap) in their original condition and order a different item at a subsequent time.

What is your returns policy?

Dust II Onyx does not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please email customercare@dust2onyx.com with details of the product and the defect. You may send the item you consider defective to: 3724 Vineland Rd Unit 3, Orlando, FL 32811. Upon receipt of the returned product, I will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, I will replace the product or refund the purchase price, using the original method of payment.

What if my deck is damaged during shipping?

Once your order has been shipped, it is in the care of the courier and/or postal service. I'm NOT liable for any errors made by these services, but I'm always happy to do everything in my power to work with you and the postal system to correct orders. Once you have received your order, please open it with care. I cannot be liable for any items damaged during the opening of your package. I'm also not responsible for damages due to accident or negligence (i.e. you ran over it in the driveway, your dog took a bite, your asshole of a cat knocked a glass of water on it, etc.) Please contact me within 72 hours of package arrival at info@dust2onyx.com or call me at (813) 444-8549 to file a damage claim. (Please take clear photos of the package and item). Also, file a damage claim with your mail carrier. Depending on the circumstances, I will do my best to replace your item or refund your order.

What if my package is lost or stolen?

Dust II Onyx is not responsible for any lost or stolen packages. Please email me info@dust2onyx.com as soon as you place your order, if you have special accommodations you'd like me to make to ensure safe delivery of your item(s).

PRODUCTION TIMES

TIMELINES

When do decks ship?

Your tarot decks will ship out of a distribution center in Orlando, FL within 48 hours of placing your order.

Why hasn't my guidebook or journal shipped?

The Dust II Onyx Vade Mecum journals and guidebooks ship separately. They are printed at the time of your order.

What are the production timeline on merch?`

Merchandise enters production after the 12 hour cancellation period. Production is Monday to Friday and does not include weekends and any Canadian holidays. All production and shipping times are in business days.

Please add the expected shipping time to the production time to know approximately when your product will arrive.

Books (5-8 days)

Fine art Prints / Digital Prints / Posters (2-4 days)

Canvas Prints (5-10 days)

Bags (7-10 days)

US orders ship with Fedex priority (depending on package size) with tracking. Orders to US customers generally take 2-6 business days once shipped.
US ship-outs occur on 3 times a week Tuesdays, Thursdays, and Saturday.

Canadian Orders ship with Canada Post Expedited with tracking and can be upgraded to UPS or XpressPost if needed. Small packages like single notebooks or device cases ship with a stamp. Orders for Canadian customers normally take 2-8 business days to arrive. Shipping to Eastern Provinces takes about 3-4 business days and shipping to Western provinces can take 4-7 business days. Shipping to Ontario is usually 1-2 days. Remote locations can take up to 15-20 days.

International orders are shipped out 3 times a week on Tuesdays, Thursdays, and Saturdays. International orders may be subject to additional fees such as duties or taxes. Please check the import rules of the country your order is going to for more information. Please note we cannot artificially reduce the value of orders.International orders generally take 10-21 business days but may be delayed by the customs of your country. We have seen international shipments take as long as 6 weeks to arrive. Some countries hold packages at the local post office until inquired for.