When will decks ship?

Kickstarter backer decks will be first to ship in November 2017 followed by those of you who preordered via this website. I will send an email for everyone to do a final confirmation on their address. For those of you who order the 2nd print run, decks will ship in between January and February (this will be a busy time of year due to holidays and Chinese New Year traditions that affect manufacturer production times and shipping). 

Shipping couriers may vary depending on your location. If you are in need of express shipping please email studio@dust2onyx.com


WHEN WILL MERCHANDISE SHIP?

All production and shipping times are in business days and do not include weekends or holidays.

Production time refers to the time it takes your order to go through the print process; this estimate is SEPARATE from the chosen SHIPPING TIME. Shipping times are calculated during checkout and should be added to the production time for the most accurate estimate of delivery.

*NOTE: Any order received after 2PM EST (on a given business day) or during the weekend is considered to have arrived on the following business day.

production times for merchandise:

  • Notebooks: 2-4 days
  • Bags: 8-12 days

production times for art PRINTS:

  • Paper Prints: 1 - 2 days
  • Metal Prints: 4 - 5 days
  • Canvas Prints: 7 - 10 days
  • Framed Prints: 4 - 5 days

Shipping couriers may vary depending on your location. If you are in need of express shipping please email studio@dust2onyx.com


do you ship outside the usa?

Yes! Please note that when ordering, you are the importer of record and must comply with all laws and regulations of the destination country.  Orders shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country.  Additional charges for customs clearance will be your responsibility.  Unfortunately, I don't have control over these charges and cannot predict what they may be. 


What is your return policy?

 

RETURNS

Returns are accepted within 10 days of the date of receipt and must be sent back unopened, in the original packaging, without any missing parts, and in condition to be resold.  Please contact me via email at studio@dust2onyx.com for a return authorization and address. Shipping costs are non-refundable and all costs for return shipments are your responsibility. Please allow 2-3 weeks for your refund to appear on your bank or credit card statement.

*NOTE: Refunds will have a 10% restocking fee deducted from the return credit.  

IF YOUR ORDER IS DAMAGED during shipping:

Once your order has been shipped, it is in the care of the courier and/or postal service. I'm NOT liable for any errors made by these services, but I'm always happy to do everything in my power to work with you and the postal system to correct orders. 

Once you have received your order, please open it with care. I cannot be liable for any items damaged during the opening of your package. I'm also not responsible for damages due to accident or negligence (i.e. you ran over it in the driveway, your dog took a bite, your asshole of a cat knocked a glass of water on it, etc.) 

Please contact me within 72 hours of package arrival at studio@dust2onyx.com or call me at (813) 444-8549 to file a damage claim. (Please take clear photos of the package and item). Also, file a damage claim with your mail carrier. Depending on the circumstances, I will do my best to replace your item or refund your order.

lost/stolen packages:

Dust II Onyx is not responsible for any lost or stolen packages.  Please email me studio@dust2onyx.com as soon as you place your order, if you have special accommodations you'd like me to make to ensure safe delivery of your item(s). 

EXCHANGES / REPLACEMENTS:

I will only replace items if they are defective or damaged on arrival.  If you need to exchange it for the same item, send an email first! 

*NOTE: Replacements will not be sent until you've filed a claim with your post office/mail provider.

 

Can I use images of the cards?

Can I use images of the cards on social media?

Absolutely! I love to see Dust II Onyx across the web. Please tag (@dust2onyxtarot or #dust2onyxtarot) so I can stay connected and share on the Dust II Onyx wall. Thank you for spreading the love and magic!

Can I use images of the cards on my website?

As long as you provide appropriate attribution—providing the name of the deck in use along with a link to www.dust2onyx.com in clear reference to any photos where the cards appear on your website—you are welcome to share images of the cards on your website. If the cards appear throughout your site (in a website banner or site background, for example), you may place credit for the card images and link to www.dust2onyx.com in your website footer (i.e., "Card images courtesy of Dust II Onyx") or as a caption.

Can I use images of the cards for other purposes?

For all other uses, please review the Imaging License Agreement and submit your request using the form below.

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Could you help me interpret readings?

Due to the high volume of emails, I am not available for personalized interpretations of spreads or cards. The Dust II Onyx Vade Mecum has an extensive amount of information regarding my personal inspiration behind the artwork. Otherwise I recommend meditating on what the meaning is for you, building trust in your own intuition. There is no"perfect" or "right" answer when it comes to divination.